Refund policy
Return Policy – Store Credit Only
We want you to love your purchase! If you're not completely satisfied, we're here to help.
Returns for Store Credit Only
We accept returns for store credit within 30 days of the delivery date - which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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Items must be unused, unworn, and in the same condition that you received them.
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Items must be returned in their original packaging with all tags attached.
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Proof of purchase (order number or receipt) is required.
Note: All sale, clearance, or final sale items are non-returnable.
How to Start a Return
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Email us at info@eleactivewear.com with your order number and reason for return.
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If your return is accepted, we'll provide you with a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
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Once your return is received and inspected, we’ll issue your store credit via email.
Return Shipping
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Customers are responsible for return shipping costs.
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ELE. Activewear is not responsible for lost or stolen returns.
Store Credit Details
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Store credit will be issued via digital gift card or store credit code.
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Credit does not expire and can be used on any future purchase.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If you have questions, feel free to contact our support team at info@eleactivewear.com